Refund policy

Return Policy

FOR ISSUES WITH ANY PRODUCTS YOU PURCHASE FROM LIZZYANDERINDESIGNS.COM CONTACT CUSTOMER SERVICE AT LIZZYANDERIN.CUSTOMERCARE@GMAIL.COM

RETURN POLICY VARIES ACROSS OUR STORE (DEPENDING ON THE ITEMS YOU PURCHASE) SO PLEASE READ THROUGH EACH ONE BELOW.

 

LIZZY AND ERIN DESIGNS BOUTIQUE:
Lizzy and Erin Designs Boutique accepts returns/exchanges if the following conditions are met. 
  • Item is post marked for no more than 7 days from the day you receive your item.
  • Item still has all of the original tags and packaging.
  • Item is in brand new condition.
  • Anything purchased at a discounted price greater than 15% is a FINAL SALE and is not eligible for return.
  • Include your order number with your return.
  • Return Shipping charges are non-refundable, unless the mistake was ours.
  • We do not take exchanges. If you do want to exchange, you can send your item back and get a refund in the form of store credit, which will be issued to you in the form of a code that you can use on our website.

Please allow at least 3 business days for your return to be processed.

Lizzy and Erin Designs Boutique will accept responsibility for any mistakes that are made on our part.  Example: Customer receives damaged merchandise, or the wrong merchandise. 

RETURNS MUST BE SENT TO THE FOLLOWING ADDRESS.  Please note with your item that you are returning it and for what reason.

Lizzy and Erin Designs Boutique
C/O Christine Davis
215 Pink Dogwood Ln.
Pooler, GA 31322

CUSTOM LIZZY AND ERIN BRUSHES and PAINT PIXIE RETURN POLICY:

All Brushes must be returned within 7 days of receiving the item in brand new condition.  Upon Inspection of the items returned a determination on exchange, refund, or store credit will be made.  

We will not accept returns of brush soaps or other liquid type products.  

RETURNS MUST BE SENT TO THE FOLLOWING ADDRESS.  Please note with your item that you are returning it and for what reason. Customer is responsible for postage of returned item.

Please allow at least 3 business days for your return to be processed.

Lizzy and Erin Designs Boutique
C/O Christine Davis
215 Pink Dogwood Ln.
Pooler, GA 31322

 

DIGITAL FILES, CRAFT KIT CLASSES, TUTORIALS, AUCTION ITEMS, AND SUBSCRIPTION BASED GROUP MEMBERSHIPS:

  • We do not allow refunds, store credit, or anything of the likeness for digital products such as classes, tutorials, group memberships, or files.

OUR NUMBER ONE GOAL AT LIZZY AND ERIN DESIGNS IS TO MAKE SURE THAT YOU ARE HAPPY.  PLEASE REACH OUT WITH ANY QUESTIONS OR CONCERNS REGARDING YOUR PURCHASE!  

LIZZYANDERIN.CUSTOMERCARE@GMAIL.COM