Refund policy

 

Return Policy

For issues with any products you purchase from Erin Elizabeth Inspired, please contact Customer Service at:

LIZZYANDERIN.CUSTOMERCARE@GMAIL.COM

Our return policy varies depending on the type of item purchased. Please review the applicable policy below before submitting a return.

ERIN ELIZABETH INSPIRED BOUTIQUE

Erin Elizabeth Inspired accepts eligible returns when the following conditions are met:

  • Items must be postmarked for return within 7 days of the date you receive your order.
  • Items must include all original tags and packaging.
  • Items must be in brand-new, unused condition.
  • Items purchased at a discount greater than 15% are FINAL SALE and are not eligible for return.
  • Please include your order number with your return.
  • Return shipping charges are non-refundable unless the return is due to an error on our part.
  • We do not offer direct exchanges. If you would like a different item, you may return an eligible item and receive a refund in the form of store credit. Store credit will be issued as a code that can be used on our website.

Please allow at least 3 business days after your return is received for it to be processed.

Erin Elizabeth Inspired will accept responsibility for mistakes made on our part, including receiving damaged merchandise or receiving an incorrect item.

RETURN ADDRESS

Please include your order number and the reason for your return inside the package.

Erin Elizabeth Inspired
P.O. Box 881340
Steilacoom, WA 98388

CUSTOM BRUSHES & PAINT PIXIE PRODUCTS

Brushes must be returned within 7 days of receiving the item and must be in brand-new, unused condition.

Upon inspection of the returned item, a determination will be made regarding eligibility for a refund, replacement, or store credit.

Brush soaps and other liquid products are not eligible for return.

Customers are responsible for return postage unless the return is due to an error on our part.

Please allow at least 3 business days after your return is received for it to be processed.

RETURN ADDRESS

Please include your order number and the reason for your return inside the package.

Erin Elizabeth Inspired
P.O. Box 881340
Steilacoom, WA 98388

WOODSHOP ITEMS

Due to the nature of our Woodshop products, all Woodshop items are FINAL SALE and are non-refundable. We do not accept returns or exchanges on Woodshop items.

We understand that occasionally an item may be damaged during shipping or an incorrect item may be included in your order. If your Woodshop order arrives damaged, missing pieces, or you receive the wrong item, please contact Customer Service at LIZZYANDERIN.CUSTOMERCARE@GMAIL.COM.

Please include your order number, a description of the issue, and photos of the damaged or incorrect item when contacting us so we can determine the appropriate resolution.

When appropriate, Erin Elizabeth Inspired will provide replacement pieces, replacement parts, or a replacement kit. The appropriate replacement will be determined on a case-by-case basis based on the circumstances of the order.

Replacement parts or kits are provided as a remedy for damaged, missing, or incorrectly shipped Woodshop items and do not constitute a refund or return.

DIGITAL FILES, CRAFT KIT CLASSES, TUTORIALS, AUCTION ITEMS & SUBSCRIPTION-BASED GROUP MEMBERSHIPS

Due to the nature of these products and services, all sales are final.

We do not offer refunds, returns, exchanges, or store credit for:

  • Digital files or downloads
  • Classes
  • Tutorials
  • Auction items
  • Subscription-based group memberships
  • Other digital products or services

QUESTIONS OR CONCERNS

Our number one goal at Erin Elizabeth Inspired is to make sure you are happy with your purchase. If you have any questions, concerns, or issues with an order, please contact us at:

LIZZYANDERIN.CUSTOMERCARE@GMAIL.COM